Privacy Policy

Who We Are

ChimneyCare Canada provides chimney inspection, cleaning, and safety services across Canada. For the purposes of this Policy, “we”, “us”, or “our” refers to ChimneyCare Canada as the organization responsible for your personal information.

Information We Collect

• Contact details (name, email, phone, address/postal code)
• Service preferences and booking details
• Technical data (device, browser, basic analytics)
• Communications history (emails, messages, notes from calls or appointment confirmations)
• Billing-related details you choose to provide (e.g., invoice address); payment processing is handled via secure third parties
• Consent records (timestamps, preferences for marketing and cookies)

How We Use Information

• Respond to inquiries and provide services
• Schedule and confirm appointments
• Improve site usability and service quality
• Send important service notices (e.g., safety advisories, appointment reminders)
• Maintain records for accounting, tax, and compliance
• Protect our services against fraud, abuse, and security incidents

Legal Basis and Consent (PIPEDA)

We collect, use, and disclose personal information with your knowledge and consent, except where otherwise permitted or required by law.

• Express consent: when you submit a form, request a quote, or opt into marketing.
• Implied consent: when you contact us to request services or continue using our website after being informed of our practices.
• Withdrawal of consent: you may withdraw your consent at any time, subject to legal or contractual restrictions. We will inform you of any implications.
• Limited collection: we only collect information necessary for the identified purposes.
• Limited use, disclosure, and retention: we use and disclose information only for the purposes stated in this Policy, and retain it only as long as necessary.

Cookies

We use essential and preference cookies. You can manage preferences via our cookie banner.

• Essential cookies: required for core site functionality and security.
• Preference cookies: remember your settings (e.g., preferred region or previously entered details).
• Analytics cookies: help us understand site traffic and performance in aggregate; we do not use them to identify you directly.

You can also manage cookies through your browser settings. Disabling certain cookies may affect site functionality.

Analytics and Online Identifiers

We may use privacy-friendly analytics to measure page performance and usage trends. Data is aggregated and does not identify individual users. IP addresses may be processed in a truncated or hashed form where feasible.

Data Retention & Security

We retain personal data only as long as needed for services and legal obligations. We apply reasonable administrative, technical, and physical safeguards.

• Service and booking records: typically up to 7 years for tax and audit requirements.
• Inquiry-only communications: up to 24 months to assist with follow-ups and quality assurance.
• Security controls: encryption in transit (HTTPS), role-based access, least-privilege practices, and routine backups.

Disclosure of Information

We do not sell your personal information. We may disclose information to:

• Service providers who support operations (e.g., scheduling, analytics, IT). They are bound by confidentiality and may only use data to provide services to us.
• Professional advisors (legal, accounting) under duty of confidentiality.
• Authorities or other parties when required by law, court order, or to protect safety, rights, and property.
• Parties to a business transaction, subject to safeguards and applicable law.

Data Location and International Transfers

Personal information may be processed in Canada or other jurisdictions by our trusted providers. When information is processed outside your province or outside Canada, it may be subject to the laws of that jurisdiction. We use contractual and technical safeguards to protect information in line with Canadian standards.

Your Rights

You may request access, correction, or deletion of your data, subject to legal exceptions.

• Access: request a copy of your personal information in our custody.
• Correction: request updates to inaccurate or incomplete information.
• Deletion: request deletion where no longer required for legal or business purposes.
• Portability: request a machine-readable copy where feasible.
• Marketing preferences: opt out of non-essential communications at any time.

We will respond within a reasonable time, typically within 30 days, in accordance with applicable law.

Children’s Privacy

Our services are intended for adults and homeowners. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, please contact us to request deletion.

Do Not Track

Some browsers offer “Do Not Track” signals. As there is no common industry standard, our site may not respond to DNT signals. You can manage privacy preferences via our cookie settings and your browser options.

How to Exercise Your Rights

To submit a privacy request, contact us using the details below. We may need to verify your identity to protect your information. If a request is complex, we will keep you informed of timelines and any permitted extensions.

Complaints and Appeals

If you have concerns about how we handle your personal information, please contact us first so we can address the issue. You also have the right to contact the Office of the Privacy Commissioner of Canada or your provincial privacy regulator.

Changes to This Policy

We may update this Policy to reflect changes in our practices, technology, or legal requirements. We will post the updated version with a new effective date at the top of the page. Material changes will be highlighted where appropriate.

Contact

Email: [email protected] • Phone: +1 (778) 654-2390

To help us respond quickly, please include your full name, contact details, and a description of your request.