Terms of Service

1. Acceptance

By using our website or booking services, you agree to these Terms.

2. Services

We provide chimney cleaning, inspection, maintenance, and related services across Canada.

3. Quotes & Payments

Quotes are estimates. Final pricing may vary based on on-site conditions. Taxes apply by province.

4. Liability

We are not liable for pre-existing issues or misuse after service. We carry insurance appropriate to our work.

5. Cancellation

Please notify at least 24 hours in advance to cancel or reschedule.

6. Contact

Email: [email protected] • Phone: +1 (778) 654-2390

7. Appointments & Access

You agree to provide safe, timely access to the service location, including access to roofs, basements, and utility areas as required. Missed appointments or blocked access may incur a call-out fee.

8. Safety & Preparation

• Extinguish fires and avoid appliance use at least 24 hours prior to service.
• Clear the work area of furniture and valuables within 6 feet where feasible.
• Inform our technicians of pets, alarms, or special access instructions.

9. Warranties

We warrant our workmanship for a period communicated on your invoice. Warranty excludes normal wear, improper use, force majeure, and issues unrelated to our work scope.

10. User Conduct

You agree not to misuse our website or interfere with scheduling systems, payment processes, or security features.

11. Intellectual Property

All website text, graphics, and materials are owned by ChimneyCare Canada or licensed to us and may not be reproduced without permission.

12. Privacy & Cookies

We collect only the information necessary to provide services and operate our website. Cookies may be used for functionality and analytics. You can manage non-essential cookies via the cookie banner controls.

13. Changes to Terms

We may update these Terms from time to time. Continued use of our services after changes constitutes acceptance.

14. Governing Law

These Terms are governed by the laws of the province where the service is performed and applicable federal laws of Canada.

15. Dispute Resolution

Disputes will first be addressed through good-faith negotiations. If unresolved, the dispute may be submitted to binding arbitration in the applicable province, except where prohibited by law.

16. Severability

If any provision is deemed unenforceable, the remainder of the Terms will continue in effect.

17. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including severe weather, strikes, or supply shortages.

18. Electronic Communications

By interacting with us online, you consent to receive communications electronically, including confirmations, invoices, and notices.

19. Third-Party Products

References to third-party products or materials are for convenience only. We are not responsible for third-party websites or products.

20. Entire Agreement

These Terms, together with any written estimate or invoice, constitute the entire agreement regarding the services provided.

21. Termination

We may suspend or terminate access to the website or refuse service for violations of these Terms or unlawful activity.

22. Service Area Limitations

Travel surcharges may apply outside standard service areas. Availability may vary by location and season.

23. Photographs & Documentation

We may document pre-existing conditions and completed work with photos for records and warranty purposes.

24. Pricing Errors

We reserve the right to correct any pricing or typographical errors, with notice provided before service commencement.

25. Subcontractors

We may engage qualified subcontractors who are required to meet our safety and quality standards.

26. Emergency Services

Emergency callouts are subject to availability and may incur premium rates.